Privacy Policy
Optivix AI helps interior designers get more qualified clients. To do that we collect a small amount of information about you and your business. This page explains exactly what we collect, why we collect it, who else sees it, how long we keep it, and how to make us delete it.
Who we are
Optivix AI is a marketing services business operating in India. In this policy, we, us and our mean Optivix AI. You means anyone who submits a form to us, books a call with us, or visits optivixai.com.
For any question about your information, write to aaryan@optivixai.com. We answer privacy requests ourselves, not through a ticket queue.
What we collect
We only ask for what we need to work out whether we can help your business, and to contact you about it.
When you fill in our form on Facebook or Instagram
Meta shows you an instant form. When you submit it, Meta passes us:
- Your name, email address and phone number, which Meta prefills from your profile so you do not have to type them
- The city you work in
- Answers to a few questions about your business: roughly how many site visits you do a month, your typical project value, and how soon you want more projects
- Which ad and campaign you came from, and the date and time you submitted
We do not receive your Facebook or Instagram password, your friends list, your messages, or anything else from your profile.
When you book a call
Booking runs on Calendly. To hold the slot, Calendly collects your name, email address, the time you picked and your timezone, and issues a Google Calendar invite with a Google Meet link. Anything you type into the booking notes reaches us too.
When you visit optivixai.com
- Basic technical data your browser sends to any website: IP address, browser type, device type, and the page you arrived from
- Advertising identifiers, if the Meta pixel is active on the site. These tell us that a visit or a booking came from one of our ads, and let us stop showing ads to people who already booked
- Any campaign tags in the link you clicked, such as which ad you came from
We do not sell this data, and we do not use it to build a profile of you beyond working out which ad worked.
Why we use it
| What we do | Why |
|---|---|
| Contact you by phone, email or WhatsApp about your enquiry | You asked us to get in touch by submitting the form |
| Decide whether your business is a fit before the call | So we do not waste your time or ours on a call that cannot go anywhere |
| Run and confirm your strategy call | To deliver the thing you booked |
| Measure which ads produce real enquiries | To spend the advertising budget on what works |
| Keep records of enquiries and calls | To run the business and meet our tax and legal obligations |
We rely on your consent when you submit the form, and on our legitimate interest in running and improving the business. You can withdraw consent at any time using the contacts at the bottom of this page.
What we do not do
- We do not sell your personal information to anyone
- We do not rent or share your details with other agencies, or resell the same enquiry to several businesses
- We do not use your information to make automated decisions that have a legal effect on you
- We do not knowingly collect information from anyone under 18
Who else sees your information
Only the service providers we need to run this, and only for that purpose. Each one holds your data under its own privacy terms.
| Provider | What it handles |
|---|---|
| Meta Platforms | The ad and the instant form you submitted, and ad performance measurement |
| Google (Workspace, Sheets, Calendar, Meet) | Where your enquiry is stored, the calendar invite, and the call itself |
| Calendly | The booking |
| Vercel | Hosting for optivixai.com |
Some of these providers store data on servers outside India. We share the minimum needed for each to do its job.
We will also disclose information if the law requires it, or to establish or defend a legal claim.
How long we keep it
- Enquiries that do not become clients: up to 24 months, so we can follow up if your timing changes, then deleted
- Client records: for the length of the engagement and up to 8 years after, because Indian tax and accounting rules require it
- Website and advertising data: per the retention windows of Meta and Google, which we do not control
Ask us to delete your information sooner and we will, unless we are legally required to keep a specific record.
How we protect it
Access is limited to the people who actually work on your enquiry. The accounts holding your data are protected by two factor authentication, and the website is served over HTTPS. No system is perfectly secure, and we will not pretend otherwise, but we do not keep your data anywhere it does not need to be.
Your rights
You can ask us to:
- Show you what we hold about you
- Correct anything that is wrong
- Delete your information
- Stop contacting you, permanently
- Withdraw consent you previously gave
Email aaryan@optivixai.com with the request. We reply within 7 working days and act within 30 days. You will not be charged, and asking will never affect how we treat you.
Under India's Digital Personal Data Protection Act, 2023, you may also complain to the Data Protection Board of India if you are not satisfied with our response.
Stopping our messages
Reply STOP to any text or WhatsApp message, or reply to any email asking to be removed. Removal is permanent and immediate on our side. To also stop seeing our ads, use the ad preferences controls inside Facebook and Instagram, which we do not control.
Cookies and tracking
optivixai.com uses only what it needs to function and to attribute bookings to ads. If the Meta pixel is active, it sets identifiers that let Meta match your visit to an ad click. You can block these with your browser settings or an ad blocker, and the site will still work.
Changes to this policy
If we change how we handle your information we will update this page and change the date at the top. Material changes will be flagged on the page itself.